New Building Move-In Support
Select the category that best describes your issue, then complete the form below.
Issue Category
Desk & Workspace
Chair & Furniture
Building Access / Verkada
Jooxter Bookings
Parking & Reservations
Meeting Rooms
IT Support
Facilities
General Assistance
Desk & Workspace
Issue Type
*
Select an issue…
Cannot find my desk
Desk assignment is incorrect
Desk already occupied by someone else
Desk is damaged
Missing equipment at desk
Power outlet not working
Other
Desk Number
Additional Details
Chair & Furniture
Issue Type
*
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Chair is broken
Chair is missing
Armrest issue
Height adjustment not working
Damaged furniture (other)
Other
Location / Desk Reference
Additional Details
Building Access / Verkada
Issue Type
*
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Cannot enter the building
Cannot access assigned floor
Mobile credential not working
Credential not received
Credential expired
Verkada app login issue
Door access denied
Meeting room access denied
Parking access denied
Elevator access denied
Access granted to wrong area
Some doors work, others do not
Bluetooth unlock not working
NFC unlock not working
Other
Affected Door / Floor
Additional Details
Jooxter Bookings
Issue Type
*
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Cannot book a desk
Desk shown available but cannot be booked
Booking disappeared
Duplicate booking created
Cannot check in to booking
App login issue
Desk shown as unavailable
Desk name does not match floor plan
Desk not found in system
Wrong desk location displayed
Booking confirmed but desk is occupied
Unable to cancel booking
Unable to modify booking
Calendar synchronisation issue
Parking booking issue in Jooxter
Other
Booking Date
Additional Details
Parking & Reservations
Issue Type
*
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Unable to book a parking space
Space shown available but cannot be booked
Space appeared available but was already booked
Duplicate parking booking created
Parking booking disappeared
Reservation confirmation not received
Booking visible in Jooxter but not valid
Parking space occupied by another vehicle
Parking space not found
Space name differs from Jooxter
Space number differs from signage
Unable to locate parking space
Parking signage unclear
Parking map unavailable
Incorrect parking allocation
Assigned wrong parking zone
Visitor parking issue
Visitor parking booking not recognised
EV charging station issue
Unable to reserve EV charging space
Parking gate / barrier not opening
Parking access denied
Verkada credential not working
Mobile credential not working
Access denied despite valid booking
Licence plate recognition failed
Entry gate works but exit gate does not
Other
Parking Space Number
Parking Zone / Level
Booking Date
Vehicle Registration (optional)
Additional Details
Meeting Rooms & Boardrooms
Issue Type
*
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Unable to enter the room
Reservation not recognised at door panel
Room occupied despite my reservation
Teams / video equipment issue
Display screen not working
Audio issue
Room booking system issue
Other
Meeting Room Name
Additional Details
IT Support
Issue Type
*
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Wi-Fi connectivity issue
Monitor not working
Docking station issue
Printer issue
Laptop issue
Peripheral (keyboard / mouse) issue
Other
Additional Details
Facilities
Issue Type
*
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Air conditioning / temperature
Lighting issue
Kitchen area issue
Restroom issue
Cleanliness concern
Noise concern
Other
Floor / Area
Additional Details
General Assistance
What do you need help with?
*
Select a topic…
Finding my desk
Using Verkada
Using Jooxter
Finding a meeting room
Building orientation / floor plan
Other
Additional Details
Submit your issue
Your Name
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Your Email
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